FAQS

To which areas and countries do we send products?
Our products are sent to any point in Peninsular Spain and the Baleaes Islands.

Is it safe to buy in ESTRELLA DE CASTILLA website?
It is completely sure. We have all the necessary security measures so that you can browse and shop with complete calm.

What are the accepted payment methods?
You can pay for your order by: bank card, transfer, Bizum or Paypal. In the case of bank transfer we will start the order once we see the payment.

Do I have to pay shipping costs?
Shipping costs are free if the product exceeds €99 in the península area and €199 in the Baleres Islands. For purchases below this amount, the shipping cost will be €8 in the peninsula and €15 in the Balearic Islands.

How do I use my discount code?
Add the products you want to your shopping cart. Click on "complete purchase" and then you will find, after entering the address, a box enabled where you can redeem your code to benefit from the discount before making the payment.

Do I have to pay the courier?
No. Transportation cost is included in the total price of the order.

Does the price include VAT?
Yes, all prices include VAT.

How long will it take to receive my order?
Shipping time would be 48-72 working hours (peninsula) and 72-96 working hours (Balearic Islands).

Can I modify or cancel an order?
As soon as the order is confirmed, we begin to prepare it. However, as long as the order has not left our facilities, you will have the possibility to cancel or modify it. Get in touch with us as soon as possible by phone: 923 15 80 40

Will returns be admitted?
Yes, but fresh meat products are excluded, those sliced once opened or any other that is delivered sealed and whose seal is removed, as well as those that expire quickly or that are directly excluded in article 103 of the Consumer Law. All returns must be communicated within a maximum period of 14 calendar days from the date of receipt of the order through our withdrawal form model, sent to our email: store@estrelladecastilla.es
Our Quality Department will examine the incident and we will contact you as soon as possible to give you an answer.

Would you like us to help you place an order on the website?
We are at your service to help you with the purchase or answer any questions on our service telephone number: 923 15 80 40

 

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